Shipping policy

Thank you for choosing our products and services. To ensure you have a clear understanding of the information related to order shipping, this Shipping Policy will detail the applicable shipping destinations, order processing time, logistics and transportation time, shipping fees, and other core contents.

1. Applicable Shipping Destinations

Currently, our products only support shipping to the following countries. If there are any adjustments to the shipping scope in the future, we will notify you in advance through the website announcement:
United States

2. Order Processing Time & Warehouse Information

We currently have two inventory warehouses: China Warehouse and US Warehouse. Orders will be dispatched from the optimal warehouse based on your shipping address and real-time inventory distribution, and the specific order processing time and transportation time vary by warehouse as follows:
  • US Warehouse: Order processing time (after preparation) is 1~3 business day , and the logistics and transportation time after shipment is 2-7 business days, which may vary slightly according to the specific delivery address in the United States.
  • China Warehouse: Order processing time (after preparation) is 3-5 business days, and the logistics and transportation time after shipment is 10-18 business days, which may vary significantly according to the specific delivery address in the United States (e.g., remote areas may take a little longer).
The order processing time and transportation time may fluctuate slightly due to the following factors; we appreciate your understanding:
  • The order includes customized products or pre-ordered products;
  • Payment information needs to be further verified or there is an abnormality;
  • A surge in order volume during holidays or promotional events;
  • Temporary shortage of product inventory requiring stock transfer;
  • Geographical differences of the shipping warehouse.

3. Logistics and Transportation Time (Supplementary)

After the product is shipped out, it will be transported by our cooperative international logistics service providers (for China Warehouse shipments) or local logistics service providers (for US Warehouse shipments). The transportation time is calculated from the date the product is shipped out and does not include the aforementioned order processing time and order preparation time. In addition to the factors affecting transportation time mentioned above, it may also be affected by the following factors:
  • Customs clearance efficiency of the destination country/region (mainly for shipments from China Warehouse);
  • Logistics peak periods (such as holidays, e-commerce promotion seasons);
  • Delivery difficulty in remote areas of the destination;
  • Force majeure factors (such as natural disasters, policy adjustments, etc.).
After the order is shipped, we will send a notification email containing the tracking number to your registered email address. You can check the real-time transportation progress on the official website of the corresponding logistics service provider using the tracking number.

4. Shipping Fees & Shipping Quote Inquiry

To provide better service, all orders within the applicable shipping zone (United States) enjoy free shipping, and the shipping fee is 0 USD for all orders, regardless of order amount, product type, or shipping warehouse. Regarding tax-related matters, please note that: the customs duties incurred when importing goods from China to the United States are fully borne by us, and you do not need to bear any additional customs duty costs. However, the local state sales tax will be calculated and charged based on the tax rate corresponding to your shipping address (in line with the tax regulations of the destination state), and the specific amount of state sales tax will be clearly displayed on the checkout page before you complete the payment, so you can clearly understand the total payment amount including the state tax.
If you have any questions about shipping fees or need to confirm the shipping quote for special cases (if any), you can contact our customer service for inquiry.
Email: support@nexbie.com

5. Other Instructions

If you encounter any problems during the shipping process (such as no update to the logistics information for a long time, damaged or lost products, etc.), please contact us in a timely manner through the "Contact Us" section of the website or our customer service email. We will respond within 48 hours (working day) and assist you in resolving the issue. This Shipping Policy will be updated in accordance with business development and platform rule adjustments. The updated policy will be posted in a prominent position on the website, and if there is no objection within 7 days after the posting, it will be deemed that you have recognized the content of the new policy.