Frequently Asked Questions

We currently ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico.

Yes. We offer free shipping on all orders within our supported delivery regions.

In-stock orders are typically processed and shipped within 3 business days.

Once your order ships, you’ll receive a tracking number via email. If you placed your order using only a phone number, you will receive an order confirmation by SMS but no shipping updates.

You can also track your shipment anytime through our tracking page: https://www.aftership.com/track

If you experience a shipping issue such as delivery delays, lost packages, damaged items, or an incorrect shipping address, please contact our support team with your order number. We’ll assist you as quickly as possible.

If you're not 100% satisfied with your purchase from shoes.nexbie.com, you may request a return within 30 days of delivery.

To qualify for a return:

1. Items must be returned within the stated return period.
2. Products must be unused, undamaged, and returned in their original packaging.
3. Return shipping is free for quality-related issues, shipping mistakes, or incorrect items.
4. For personal reasons such as wrong size, wrong color, or change of mind, customers are responsible for return shipping costs

For full details, please visit our refund policy: https://shoes.nexbie.com/policies/refund-policy

Email us at support@nexbie.com with your order number and any relevant photos or videos. We'll reply within 2 business days with return instructions.

If you notice a quality issue within 30 days of delivery, contact our support team with photos or videos of the problem. We'll review your case and offer a replacement, exchange, or refund based on the situation.

Refunds are issued to your original payment method.

Once we receive and inspect the returned items, refunds are typically processed within 5 business days. During holidays or promotional periods, processing times may be slightly longer depending on your payment provider.

To change or cancel an order, contact us with your order number as soon as possible. Changes and cancellations are only possible before your order ships, so reach out quickly and we'll do our best to help.

3D printed shoes offer a few clear advantages:

• Breathability: A 360° hollow structure boosts air circulation by over 80%, keeping your feet fresh and dry.
• Rebound and support: A precision lattice heel, certified for flexibility and support, springs back step after step.
• Safer materials: Every model meets EU RoHS and US CP65 safety standards, with no harmful substances.
• Durability: The structure resists creasing and holds its shape wear after wear.
• Practical features: A hidden height boost, quick-drying build, and lightweight lace-free slip-on design make them easy to wear daily, for sport, or for kids.

Nexbie 3D printed shoes are primarily made from high-performance Polymer Elastomer (PU) materials designed for flexibility, durability, and long-term comfort. All materials comply with EU RoHS and US CP65 safety standards.

Yes. Nexbie 3D printed shoes are built for balanced comfort, flexibility, and support, thanks to a few things working together:

• A hollow lattice structure that breathes well, keeping feet dry and fresh from morning to night.
• A flexible lattice that cushions evenly and springs back, easing pressure on your feet.
• Zoned-density that supports the foot and suits most foot shapes.
• An anti-slip textured outsole for steady grip and lasting wear.

Sizing may vary slightly by style. Please check the Size Chart on the product page for detailed measurements to find your perfect fit.

1. Cleaning
Made of high-tech material, Nexbie shoes are easy to clean. Simply rinse with water, wipe clean, and air dry naturally.

2. Care
Store clean shoes in a cool, dry place. Do not use a dryer, hair dryer, or direct heat, as this may cause deformation. Don't pick out sand or gravel while they're wet, since that can damage the lattice. Avoid scratching the surface with sharp objects.

Made of high-strength elastic material and produced with one-piece 3D printing, Newbie shoes resist cracking and deformation during daily wear.

Tested in accordance with the international standard SATRA TM92:2016, the shoes withstand 150,000 flex cycles — 200% above the international standard.The heel assembly, tested to SATRA TM156:2002, endures 100,000 compression cycles without damage. Combined with high-toughness materials, they are suitable for daily wear and light sports (actual lifespan may vary by frequency and usage conditions).